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2019 Butterfly laptop Waterproof Sticker For Macbook Air 13.3 11 Pro Retina 12 13 15 Touch Bar Laptop Hard Shell Keyboard Cover Skin Protector

KSh1,800.00 KSh1,700.00

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Ready to ship in within 3 working days from Kenya


 

Shipping Policy

1. We deliver all over Kenya. Just enjoy our service we’ll deliver your orders directly to you.
2. The Total Delivery Time is: Processing Time + Delivery Time. We promise to dispatch your package within 24 hours and provide you with a tracking number. The delivery Fee will depend on the weight and shape of the item(s). We charge consistently low delivery fees to save you even more money and to increase your profit.
3. We offer shipping insurance (for a small nominal fee) to protect your package against any loss or damage during transit, however this is completely optional. If you purchase insurance, we are responsible for the safety of the package during transit and will provide you with associated after-sale services. If no insurance has been purchased, this will be reflected in the after-sale support.
4.For Flat Rate delivery, we deliver your package by parcel carriers which takes about 1-5 business days to most parts of the Country.
(a) For international items, it takes about 15 to 60 business days to ship and clear at port.
(b) For international items, it may take 7 to 20 business days by flight.
(c) For customers in North Eastern, it may take 5 to 20 business days more.
(d) For other regions, it may take 15 to 25 business days.
5. We offer 3 kinds of delivery methods: flat rate method, standard delivery and expedite delivery method. Over 20 kinds of different carrier to meet your needs. You have the flexibility to choose the one that matches your requirements. For Flat Rate delivery, we ship your package by post office which takes about 5-15 business days to most regions in the Country. For Standard Rate delivery, we deliver your package using an express parcel service; this generally takes 1-5 business days to almost any region in country. For Expedited Rate delivery, we can deliver by Carriier4 depending on the destination location.


 

Refund Policy

Note: the following terms refer to the policy and instructions of the After Sale Service for Luxury pieces, and how distributors engage with customers.
1. Active conditions for After Sale Service
A luxury piece is only responsible for orders with After Sale Insurance purchased.
It is necessary to purchase After Sale Insurance at Luxury pieces. Luxury pieces is unable to offer After Sale Services for orders without After Sale Insurance.
2. Evidence for After Sale Services
The related evidence is needed. The acceptable conditions are: screenshots of email history, screenshots showing refunds from PayPal and other payment methods recognized by Luxury pieces, images of problems associated with the order, video footage (videos illustrating the problem), and so on. Luxury pieces offers no After Sale Service to orders that do not demonstrably provide clear photographic/video proof of the problem. Furthermore, the following information is also needed:
The format is as follow:
Order number:
Delivery Method + track /Shipping Number:
Item SKU:
Details for problem:
Customer demands:
3. Time Period for After Sale Service
(a)Quality problem: product quality issue within 15 days of receipt.
(b)Damaged during shipment: product is defective due to shipment/transit within 7 days since delivered.
Problems above need to be reported within the stated timeframes; otherwise we will deem the problem to be caused intentionally, making the case ineligible for any after sale service.
4. After Sale Services for Received Products
(a)Quality problem: Flaws caused during production and shipping process. Due to extreme discounts on all our items, we cannot offer After Sale Services for products with less than 10% damage/defect.
(b)Problem of fittings: fittings are damaged, defective, or missing.
After any evidence provided has been verified by us: for problems that can be resolved by the buyer, we can refund the cost only if the cost is below the product cost; for problems that cannot be solved by the buyer or the cost exceeds the product cost, we can provide either usable fittings or refund following a product return (RMA). The order amount will determine how the situations listed are resolved.
(c) Orders are left unattended or mistakenly shipped: resolution based on order amount.
●Orders left shipped: Check the package weight of the order to confirm, the solution should be provided between buyer and customer assistance through clear and professional communication.
●Orders mistakenly shipped: Check order SKU and SKU of the received package to confirm, the solution should be managed between buyer and customer assistance through communication.
(d) Damaged during shipping
●Package damage: it cannot be handled if product is functional.
●Product damage: it cannot be handled if product is functional and the damage amount is below 10%.
(e) Wrong description for product
●If the words and pictures on the description page are slightly different from actual product, but the product is functional then After Sales Services cannot be offered.
●Words and pictures on the description page are slightly different from actual product, and the product cannot be used for its designated function, the solution should be negotiated and communicated between buyer and customer assistance.
The following chart outlines the solution handling outcome for the After Sale Issues listed above.
√ denotes a solution that is available while X indicates that no solution is available.
Note: Delivery method should be same as original shipping method based on price (e.g. post insured for post insured, surface mail for surface mail, etc); Luxury Pieces does not pay for shipping if a buyer returns a product.
Buyers need to complete an RMA Return Form when returning products; refunding or resending products can only be auctioned after the warehouse confirms product receipt.
Types of Issues Solution Partial Refund Products Refund fittings Resupply Refund After Return Product Resupply (China brands pays for Shipping)
Quality Issue √ √ √ √ √
Fittings & Parts Issue √ √ √ √ X
Product Left & Mistakenly Shipped √ √ √ √ √
Damage during shipping Package damage √ X X √ X
Product Damage & Flaw(Extent & Scale exceeds 10% of (product or) Inoperative Product) √ √ √ √ √
Wrong description Product is different from words and pictures on product detail page √ √ √ √ √
5. Custom Clearance
For custom clearance, respective responsibility needs to be clarified between the buyer and our company.
(a)Tariff claim: tariff is claimed by local customs based on local policy, and specific to different countries and states, so buyers are responsible for payment. Since it is clearly out of our control, we do not classify this as an After Sale Issue.
(b)Package destroyed by customs or cargo agent: we are not responsible if buyers reject or contest tariff claim or attempt to import products prohibited in their state, country, or region.
(c)We are not responsible for products that cannot go through/clear customs due to lack of product qualification; buyers need to clearly state what qualification issues are involved.
Note: Members are solely responsible for checking (a) if sensitive product(s) can be shipped to the destination before dispatch and (b) whether the product requires any specific credentials/declarations.
6. Types of After Sale Services available for products not received
(a) Yet to be received: Buyers are informed by Customer Service staff; we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
(b) Abnormal delivery: Buyers are informed by Customer Service staff; we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
(c) Failed to deliver: Buyers are informed by Customer Service staff; we are not liable for packages that have been returned or destroyed that have not been dealt with in time.
(d) Exceeded shipping time limit, refunded by platform dispute: If the package has not been received 60 days after the sale, the package is declared missing.
(e) Package delivered, buyer reports not received: buyer needs to obtain proof that the “package has not yet arrived” from their local post office and send the proof to us for further checking.
(f) No shipping update: over 15 days since the sale have elapsed without a shipping update, shipping status with order number will be checked, if the order has still not been received after 60 days, after sale arrangements can be approved for the above situation.
(g) We are not responsible if the buyer refuses to receive and accept a package.
(h) The missing package condition is not applicable to surface mail as well as package checks.
The following chart outlines the solution handling outcome for the After Sale Issues listed above.
√ denotes a solution that is available while X indicates that no solution is available.
Package Shipping Issue Solution Refund the product cost Resending the product
Yet to received X X
Abnormal delivery X X
Failed to deliver X X
Exceeded shipping time limit, refunded by platform dispute X X
Package delivered, buyer reports not received X X
No shipping update X X
Buyer rejects package upon arrival X X
Not received 60+ days after dispatch, unusual shipping update √ √
If a package has been returned due to the above shipping problems, we will provide refund to buyers only after the package has returned to our warehouse; we are not liable for packages that go missing or have been destroyed in transit.
7. Returned by shipping
(a)Overseas package return: items not received (see Term 6 above), including packages that have been returned, abandoned or destroyed, will be dealt with according to the terms and conditions:
☆ Overseas return:
Cost of resending = Return shipping the item to us + Cost of return shipping to customer
Refund = Price paid for product - Cost of Resending
(b)Domestic packages returned: domestic packages returned due to address issue, security check, etc. These situations will be handled either by resending or refund:
☆ Resending will use a shipping carrier at equivalent cost: for instance, post insured for post insured, surface mail for surface mail, etc.
☆ Refund amount = price of product – shipping cost.
8. Online Express
Luxury pieces do not charge shipping cost with online express on certain platforms, such as Social Media Pages. Please kindly contact the respective shipping carrier used by the platform to deal with online express issues. Luxury Pieces does not deal with these situations.
Exemption Disclaimer
The following conditions are exempt from receiving After Sale Services:
Incorrect address provided by buyers; buyers who cannot provide evidence that meets the threshold of proof and who do not intend to return the product for testing; buyers who ask for resends, resupply and return, refund overdue; product delivered, situations caused not by quality issues and/or not our responsibility, buyers who provide subjective/unacceptable reasons to ask for refund. Please kindly contact our customer services for further information.

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Seller Information

  • Shop Name: DLYNNS
  • Seller: DLYNNS
  • Address: Moi Avenue
    Nairobi
    Nairobi
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